Review queue
Example data. Oldest first, with urgent work promoted — and nothing here identifies a family, because this list is visible before a counselor is assigned.
| Item | Lane | Waiting | Why | Claimed by |
|---|---|---|---|---|
rq-1038 | priority | 4.0 days · past SLA | waiting more than 3 days | Unclaimed |
rq-1036 | priority | 1.5 days | the subject died within the last 30 days, so senior sign-off is required | Unclaimed |
rq-1030 | priority | 20 hours | a dispute has been raised about this persona | Unclaimed |
rq-1041 | priority | 6 hours | a safety event at level 2 or above was recorded for this family | Unclaimed |
rq-1033 | routine | 2.5 days · past SLA | — | counselor-2 |